Safe Play Policy

Responsible Gaming
at bedpro — Play Smart,
Stay in Control

At bedpro, we believe that gaming should always be an enjoyable form of entertainment — never a source of financial stress or harm. Our Responsible Gaming framework gives every Pakistani player the tools, knowledge, and support needed to play confidently and within their own limits. Whether you are a casual weekend player or a regular cricket bettor, bedpro is committed to keeping the experience fun and safe for you.

21+ Only Self-Exclusion Tools Deposit Limits 24/7 Support

Strictly 21+ Platform

The bedpro platform is available exclusively to players who are 21 years of age or older. Age verification is mandatory for all accounts. Providing false age information is a breach of bedpro's Terms & Conditions and may result in permanent account closure and forfeiture of any funds held. If you are under 21, please do not attempt to register or access bedpro's services.

bedpro's Six Pillars of Responsible Play

Responsible gaming is not just a policy page at bedpro — it is a set of active, real-world commitments that shape the platform experience for every player in Pakistan. These six pillars guide everything we do.

Mandatory
Strict Age Verification

Every bedpro registration requires mandatory age verification. Players aged below 21 are blocked from accessing the platform. Documentary proof of age — such as a Pakistani CNIC or passport — may be requested at any stage of the account lifecycle to confirm eligibility.

Player Tool
Deposit & Loss Limits

bedpro players can set daily, weekly, or monthly deposit and loss limits directly within the account dashboard. Once a limit is set, it takes effect immediately and can only be reduced — never increased — within a 7-day cooling-off window. This puts you firmly in control of your spending in PKR.

Cooling Off
Session & Time-Out Controls

Feeling like you need a short break? bedpro's Time-Out feature lets you pause your account for 24 hours, 7 days, or 30 days at your own discretion. During a Time-Out, all logins, deposits, and betting activity are suspended. Re-activation is only possible once the chosen period has fully elapsed.

Self-Exclusion Programme

For players who need a longer break or feel their gaming is no longer in their control, bedpro offers a formal Self-Exclusion option. Self-exclusion periods are available from 6 months up to 5 years, or permanently. Once activated, re-opening the account requires a formal review process and a mandatory cool-down period.

Active
Reality Checks & Alerts

bedpro sends automated in-session alerts reminding you how long you have been playing and how much you have wagered. These reality checks are designed to interrupt automatic play patterns and give you a moment to pause, reflect, and decide whether to continue. You can configure alert frequency from your account settings.

Staff Training & Monitoring

All bedpro support staff are trained to identify indicators of problem gambling and to respond with empathy and appropriate referrals. bedpro's platform analytics also monitors for patterns associated with problem play — such as sharp increases in deposit frequency or chasing-loss behaviour — and flags accounts for a proactive welfare check.

Tools Available
Inside Your Account

Every bedpro account comes pre-loaded with a dedicated Responsible Gaming hub, accessible directly from the main account dashboard. Here is a complete list of tools available to all registered Pakistani players, ready to use at any time — no approval needed.

These tools are there for everyone, not just players who feel they have a problem. Many bedpro players in Karachi, Lahore, and Islamabad use deposit limits and session reminders as a matter of routine — it is simply smart, disciplined gaming.

Deposit Limits

Set a maximum deposit amount per day, week, or month in PKR. Reductions apply instantly; increases only take effect after a 7-day waiting period.

Instant
Loss Limits

Cap how much you can lose over a set time period. Once you hit your loss limit, betting is temporarily suspended until the period resets.

Smart Cap
Session Time Limits

Limit how many hours you can play in a single session. When the limit is reached, you are automatically logged out until the next session window opens.

Auto-Logout
Reality Check Reminders

Receive a pop-up notification at intervals you choose (every 15, 30, or 60 minutes) showing your total session time and net wagering balance.

Configurable
Time-Out (Short Break)

Take a 24-hour, 7-day, or 30-day cooling-off break. Your account is fully suspended during this period. Reactivation is only possible once the period ends.

Cool-Off
Self-Exclusion

Formally exclude yourself from bedpro for 6 months, 1 year, 3 years, 5 years, or permanently. This is a serious commitment — re-entry requires a formal review.

Permanent Option

Is Your Gaming Still Fun? Ask Yourself These Questions

Responsible gaming starts with honest self-awareness. The questions below are drawn from internationally recognised problem gambling screening tools. If you answer "yes" to two or more of these, bedpro strongly encourages you to use our self-exclusion or time-out tools, and to reach out for professional support.

There is no shame in asking for help. Many players across Pakistan — from Faisalabad to Karachi — have used these tools to reset and regain control. bedpro is here to support you, not just to take your bets.

01

Have you ever spent more time or money on gaming than you originally planned, and found it difficult to stop even when you wanted to?

02

Have you borrowed money, sold items, or used bill money in order to fund your gaming or to chase losses you have already experienced?

03

Have you ever lied to family members, friends, or colleagues in Lahore or elsewhere about how much time or money you spend on gaming?

04

Have you ever felt restless, irritable, or anxious when trying to cut down or stop gaming, in a way that felt difficult to manage?

05

Has gaming ever significantly affected your work, your studies, or your relationships with people who matter to you?

06

Do you find yourself returning to gaming the day after a big loss, with the specific intention of winning back what you lost?

If you answered yes to two or more of the above: Please use bedpro's self-exclusion tool immediately, and consider reaching out to a professional support organisation. Your wellbeing matters far more than any bet.

Where to Get Help

bedpro's support team is available around the clock, and we can also point you toward specialist organisations if you need more than what a gaming platform can provide.

bedpro Live Chat

Our 24/7 live chat support is the fastest way to reach us. Available directly inside your account dashboard, day or night, seven days a week — including during PSL season.

Email Support

Send a detailed message to our responsible gaming team at [email protected] and receive a response within one hour on average. Formal self-exclusion requests must be submitted in writing.

GamCare

GamCare is an internationally recognised responsible gambling charity offering free, confidential support, counselling, and advice for anyone affected by problem gambling — including family members.

Gamblers Anonymous

Gamblers Anonymous operates a worldwide network of peer-support meetings for people who recognise that gambling has become unmanageable in their lives. Fully confidential and free of charge.

Protecting Young People

Keeping Minors Safe at Home

bedpro is a 21+ platform and operates a strict age verification policy. However, we also acknowledge that parents and guardians in Pakistan play a critical role in preventing underage access to online gaming platforms from shared or family devices.

bedpro recommends the following steps for households with young people:

  • Use device-level parental controls on shared smartphones, tablets, and computers to restrict access to gaming and betting websites.
  • Never share your bedpro login credentials with anyone, including older teenage children.
  • Enable PIN or biometric authentication on your device to prevent unauthorised access to your bedpro account.
  • Use ISP-level content filtering tools, where available from your Pakistani internet provider, to block gambling sites at the router level.
  • Have open, age-appropriate conversations with young people about the risks of gambling.

If you suspect that a minor has accessed bedpro, contact us immediately at [email protected]. The account will be investigated and suspended immediately pending verification.

Our Standards & Obligations

International Responsible Gaming Standards

bedpro operates in accordance with internationally recognised responsible gaming standards and frameworks that govern how online gaming platforms must treat player welfare. These standards include requirements around player identification, problem gambling detection, self-exclusion programme management, and advertising restrictions.

Our responsible gaming framework is reviewed and updated regularly to reflect evolving best practices in player protection. We take guidance from frameworks published by organisations including:

  • The Remote Gambling Association (RGA) responsible gaming guidelines.
  • GamCare's National Responsible Gambling Standards.
  • The Responsible Gambling Council (RGC) international player protection framework.
  • ICRG (International Centre for Responsible Gaming) research and clinical guidelines.

bedpro is committed to exceeding minimum requirements wherever possible and to treating responsible gaming as an ongoing operational priority — not a one-time compliance exercise.

Gambling Is Entertainment, Not Income

bedpro wishes to be absolutely clear on this point: gambling — whether on cricket, PSL, slots, or live casino — is a form of paid entertainment, and the house always has a mathematical edge over time. No betting system, strategy, or streak guarantees consistent profit. Players should never gamble with money they cannot afford to lose, and should never treat gambling as a primary or supplementary source of income.

Set a budget before you play. Stick to it. And when the fun stops, stop.

Ready to Play? Set Your Limits First

Sign in to your bedpro account and configure your deposit limits, session reminders, and responsible gaming preferences before your next session. A few minutes of setup can make all the difference.

bedpro is strictly for players aged 21 and above. Gambling involves financial risk. Please play responsibly. Visit our Responsible Gaming page for tools and support.