bedpro Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is issued by bedpro ("bedpro", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at bedpro.pro. It describes how bedpro collects, processes, stores, shares, and protects personal data relating to registered players, website visitors, and prospective users ("you", "your") who access or use the bedpro platform in Pakistan or from elsewhere.

bedpro is committed to handling your personal data with care, transparency, and integrity. This Policy is intended to give you a clear and complete picture of your privacy rights and our data practices, written in plain English that any Pakistani player can understand, alongside the formal legal language required to make it binding.

This Privacy Policy should be read alongside bedpro's Terms and Conditions, which govern your overall use of the platform. By registering on bedpro or using any of our services, you confirm that you have read and understood this Privacy Policy and consent to the data practices described herein.

2. Personal Data We Collect

bedpro collects the following categories of personal data, depending on the nature of your interaction with the platform:

2.1 Identity & Registration Data

• Full legal name as it appears on your Pakistani National Identity Card (CNIC) or passport.
• Date of birth (for age verification — players must be 21 or older).
• Residential address in Pakistan (city, province, and postal code).
• Pakistani CNIC number or passport number, provided during KYC verification.
• Gender, where voluntarily provided during registration.

2.2 Contact Data

• Email address registered to your bedpro account.
• Pakistani mobile phone number registered under your own identity (required for EasyPaisa and JazzCash integrations).

2.3 Financial & Transaction Data

• EasyPaisa or JazzCash mobile wallet numbers linked to your account.
• Bank account details (IBAN, account title) for HBL, UBL, Meezan Bank, or Raast withdrawals.
• Transaction history: deposit amounts, withdrawal amounts, dates, and payment method used — all recorded in PKR.
• Bonus claims, wagering activity, and win/loss history.

2.4 Technical & Usage Data

• IP address and approximate geolocation derived from IP.
• Device type, operating system, browser type, and version.
• Session timestamps, pages visited, features used, and session duration.
• Device fingerprint data used for fraud prevention and duplicate account detection.

2.5 Communications Data

• Records of communications you send to bedpro via live chat, email, or support tickets.
• Your stated preferences for marketing communications (opt-in or opt-out status).

3. How We Collect Your Data

bedpro collects personal data through the following channels and mechanisms:

3.1 Directly From You

The majority of personal data bedpro holds about you is provided directly by you during account registration, KYC verification, deposit and withdrawal transactions, and when you contact our support team. You are always informed at the point of collection what data is being requested and why.

3.2 Automatically via Platform Use

When you use the bedpro website or mobile platform, certain technical and usage data is collected automatically through server logs, cookies, and session tracking technologies. This data is collected to ensure the platform functions correctly, to detect and prevent fraud, and to improve the user experience for Pakistani players.

3.3 From Third-Party Service Providers

bedpro may receive data about you from third-party identity verification providers (used to validate your CNIC or passport during KYC), payment processors (EasyPaisa, JazzCash, HBL, UBL, Meezan Bank, Raast), and fraud prevention services. Data received from these sources is used solely for the purposes of account verification, payment processing, and platform security.

4. How We Use Your Personal Data

bedpro uses the personal data it collects for the following specific purposes:

Purpose	Data Used
Account registration and identity verification	Name, date of birth, CNIC/passport, address, mobile number
Processing deposits and withdrawals in PKR	EasyPaisa/JazzCash wallet numbers, bank account details, transaction history
Preventing fraud, money laundering, and multi-accounting	Device fingerprint, IP address, transaction patterns, identity data
Delivering bonuses, promotions, and personalised offers	Gaming history, deposit history, communication preferences
Customer support and complaint resolution	Account data, communications records, transaction history
Responsible gaming monitoring and intervention	Session data, wagering history, deposit/withdrawal patterns
Regulatory compliance and legal reporting	Identity data, transaction history, communications records
Platform performance and technical improvement	Usage data, session data, device and browser information

bedpro will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by applicable law.

5. Legal Basis for Processing

bedpro processes your personal data on the following legal grounds, in accordance with internationally recognised data protection principles:

• Contractual necessity: Processing your identity data, payment data, and gaming history is necessary to perform our contract with you as a registered bedpro player.
• Legal obligation: bedpro is required to process certain data (particularly identity and transaction data) to comply with anti-money laundering obligations, KYC requirements, and applicable gaming regulations.
• Legitimate interests: bedpro processes technical and usage data on the basis of its legitimate interests in preventing fraud, securing the platform, and improving services for Pakistani players — provided those interests do not override your fundamental privacy rights.
• Consent: Where bedpro sends you marketing communications or processes data for purposes beyond those strictly necessary to deliver the service, we will obtain your explicit consent beforehand. You may withdraw your consent at any time by contacting support.

6. Sharing Your Personal Data

bedpro does not sell, rent, or trade your personal data to any third party. However, bedpro may share your data with the following categories of third parties where necessary and strictly limited to the purposes described:

6.1 Payment Service Providers

bedpro shares the minimum necessary financial data with EasyPaisa, JazzCash, HBL, UBL, Meezan Bank, and Raast to process your deposits and withdrawals. These providers operate under their own privacy policies and are contractually bound to use your data only for the purpose of processing your transactions.

6.2 Identity Verification Services

To fulfil its KYC obligations, bedpro may share identity documents and related data with accredited third-party identity verification service providers. These providers are bound by strict data processing agreements and may not use your data for any purpose other than identity verification on bedpro's behalf.

6.3 Regulatory Authorities

bedpro may be required to disclose player data to regulatory authorities, law enforcement agencies, or financial intelligence units in response to a lawful order, warrant, or regulatory obligation. bedpro will comply with such requirements and, where legally permitted, will notify affected players.

6.4 Platform Technology Partners

bedpro works with technology partners who provide game software, platform infrastructure, and security services. These partners may process limited technical data on bedpro's behalf under data processing agreements that prohibit any independent use of your personal data.

7. Cookies & Tracking Technologies

bedpro uses cookies and similar technologies on its platform to ensure correct functionality, maintain your session while you are logged in, remember your preferences, and protect the platform against fraud and abuse. The categories of cookies bedpro uses are as follows:

• Strictly necessary cookies: These are essential for the bedpro platform to function. They maintain your login session, manage security tokens, and enable core platform features. These cookies cannot be disabled.
• Performance cookies: These cookies collect anonymised data about how players use the bedpro platform — such as which pages are visited most frequently and where errors occur — so that bedpro can continuously improve the experience.
• Functional cookies: These cookies remember your platform preferences, such as your preferred language setting and display options, so you do not have to re-enter them on each visit.
• Security cookies: Used for fraud detection, bot prevention, and duplicate account identification. These are essential to maintaining a safe environment for all bedpro players.

bedpro does not deploy third-party advertising cookies or cross-site tracking pixels on the platform. You may manage your cookie preferences through your browser settings; however, disabling strictly necessary cookies may prevent you from accessing certain platform features.

8. Data Security

bedpro takes the security of your personal data seriously and maintains a comprehensive set of technical and organisational security measures designed to protect your information against unauthorised access, disclosure, alteration, and destruction. These measures include:

• AES-256 encryption for all personal data stored on bedpro servers.
• TLS 1.3 encryption for all data transmitted between your device and the bedpro platform.
• Multi-factor authentication options for player accounts to prevent unauthorised access.
• Regular penetration testing and security audits conducted by independent third-party specialists.
• Role-based access controls ensuring that bedpro staff can only access player data where strictly necessary for their job function.
• Real-time intrusion detection and anomaly monitoring systems operating 24/7.

While bedpro employs industry-leading security practices, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, bedpro will notify affected players and relevant authorities in accordance with applicable legal requirements without undue delay.

9. Data Retention

bedpro retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, and in any case for as long as required by applicable legal and regulatory obligations. The following general retention principles apply:

• Active account data: Retained for the full duration of your account relationship with bedpro, plus a minimum post-closure period as required by applicable anti-money laundering and gaming regulations.
• Transaction records: Financial transaction data, including deposit and withdrawal records in PKR, is retained for a minimum of five (5) years from the date of each transaction, in compliance with financial record-keeping obligations.
• KYC documentation: Identity verification documents are retained for the minimum period required by applicable KYC and anti-money laundering regulations following account closure.
• Support communications: Records of communications with bedpro support are retained for up to three (3) years from the date of the last interaction, for quality assurance and dispute resolution purposes.
• Technical and usage data: Anonymised or aggregated usage data may be retained indefinitely for platform improvement purposes. Personally identifiable technical data is deleted or anonymised within 12 months of collection where no other retention obligation applies.

When personal data is no longer required to be retained, bedpro deletes or permanently anonymises it using secure data destruction methods that prevent recovery.

10. Your Data Rights

As a bedpro player, you have the following rights in relation to your personal data. To exercise any of these rights, contact bedpro's support team at [email protected]. bedpro will respond to all data rights requests within 30 days of receipt.

• Right of access: You have the right to request a copy of all personal data bedpro holds about you, free of charge, in a commonly used electronic format.
• Right to rectification: If any personal data bedpro holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated promptly.
• Right to erasure: In certain circumstances, you have the right to request that bedpro delete your personal data. This right is subject to any overriding legal or regulatory retention obligations that require bedpro to retain certain data.
• Right to restrict processing: You may request that bedpro limit the processing of your data in certain circumstances, such as where you contest the accuracy of the data or object to its processing.
• Right to data portability: Where technically feasible and legally applicable, you may request that bedpro transfer your personal data to another service provider in a structured, machine-readable format.
• Right to object: You have the right to object to bedpro's processing of your personal data for marketing purposes at any time. You may opt out of marketing communications through your account settings or by contacting support.
• Right to withdraw consent: Where bedpro processes your data on the basis of your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

11. Children & Minors

The bedpro platform is strictly intended for adults aged 21 years and above. bedpro does not knowingly collect, process, or store personal data relating to individuals under the age of 21. Age verification is carried out during registration and may be supplemented by documentary proof of age requests at any point during the account lifecycle.

If bedpro becomes aware that personal data belonging to a minor has been collected, that data will be deleted immediately and the associated account will be permanently closed. If you believe that a minor has registered on the bedpro platform, please notify us immediately at [email protected].

12. International Data Transfers

bedpro's primary operations and data storage infrastructure are maintained in secure facilities. Where it is necessary to transfer your personal data to third-party service providers located outside Pakistan — for example, to technology partners providing game software or platform security services — bedpro ensures that such transfers are carried out under appropriate contractual safeguards that provide a level of data protection equivalent to, or exceeding, the standards applied within Pakistan.

bedpro will never transfer your personal data to countries or jurisdictions that do not offer adequate data protection standards without first implementing appropriate protective measures, such as standard contractual clauses or equivalent mechanisms.

13. Updates to This Privacy Policy

bedpro reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform functionality. When material changes are made to this Policy, bedpro will notify registered players via email or by displaying a prominent notice on the bedpro platform prior to the changes taking effect.

The date on which this Policy was most recently updated is displayed at the top of this page. Players are encouraged to review this Policy periodically to remain informed about how bedpro protects their personal data. Your continued use of the bedpro platform following the publication of an updated Privacy Policy constitutes your acceptance of that updated Policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or bedpro's handling of your personal data, please contact our support team through the following channels:

• Live Chat: Available 24/7 directly inside your bedpro account dashboard — the fastest way to reach our team.
• Email: [email protected] — average response time under one (1) hour.

All formal data rights requests and privacy complaints must be submitted in writing via the email address above. bedpro will acknowledge receipt of all formal privacy requests within two (2) business days and will respond in full within thirty (30) days of receipt.